Data Deletion Request

We respect your privacy and are committed to protecting your personal information. In accordance with privacy regulations such as the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other applicable laws, you have the right to request deletion of the personal data we hold about you.

How to Request Deletion

To request deletion of your personal data, please use this specific Contact Us Page. When submitting your request, please include:

• Your full name
• The email address or account identifier associated with our service
• A clear statement that you wish your data to be deleted

This ensures we can verify your identity and process your request securely.

What Happens After You Request Deletion

Once we receive your verified request:

• Basic account data (such as email, username, profile details) will be deleted within 30 days.
• Transactional records (such as payment history, invoices, receipts) may take up to 90 days to delete, as we are legally required to retain them for accounting and tax purposes.
• System backups and security logs are retained for 180 days before being purged automatically, due to operational and security requirements.

Complete deletion of all personal data from our systems, including backups, will be finalized within 180 days.

Why Some Data Takes Longer to Delete

Certain categories of data are subject to legal retention requirements. For example:

• Financial and transaction records must be kept for auditing and tax compliance.
• Security logs are temporarily retained to detect and prevent fraud or abuse.
• Backup archives are kept for disaster recovery and are only overwritten on scheduled cycles.

We only retain such information for as long as required by law or legitimate business purposes, after which it is permanently deleted.

Your Rights

Depending on where you live, you may have additional rights under laws such as:

• CCPA (California, USA) — right to know, access, and delete your data.
• GDPR (European Union/EEA) — right to erasure (“right to be forgotten”), data portability, and restriction of processing.
• Other applicable regional privacy laws.

We apply the same deletion process to all users, regardless of location, to ensure fairness and consistency.

If you have questions about this policy or need assistance, please reach out through this specific Contact Us Page..